EXCHANGE & RETURNS
We are committed to providing quality products to our customers. While we hope that you are always satisfied with your purchase, we realize there are times that you may need to return a product.
If you will need to return your product, please review the information below.
• Please contact us for through the webpage form and let us know whether you want to exchange or return, we will send you a return address according to your region,
• You can return the product(s) purchased at Heat2Wear Online Store within 14 days of receiving your purchase.
• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged products.
• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned products. We are not responsible for lost packages.
• All returns will be credited to the original credit card used at the time of purchase.
• Returns will be processed within 1-2 weeks of our office receiving your item.
• Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
• Please do not mail any packages C.O.D., as they will not be accepted.
Specific personal-care products you cannot return due to safety and hygiene reason such as sleeping mask.
Please check products detail page to confirm the return policy for each product.